With the nation’s well-being and taxpayer dollars at stake, no customer wants to do business with a contractor that is comfortable being mediocre. Phacil’s commitment to high-quality service extends from our fundamental belief that exceptional service to our customers is part of serving our country. We reflect this ethos by providing services that meet, or exceed, the expectations of our customers through our total commitment to continuous improvement.
As a company, and as individuals, Phacil pledges unwavering allegiance to our country and each of our customer agencies’ missions. The framework underpinning this pledge is a standardized approach to quality, proven through our documented, audited quality-control methods and industry-leading quality certifications. At Phacil, management works to actively engage employees in the quality and process improvement cycle, empowering them to become agents of change who promote continuous improvement in every effort we undertake.
A Quality Management System (QMS) is established to provide guidance and tools to ensure that products and services consistently meet customer requirements, and that quality is consistently improved. This enables close monitoring and control of the organization’s performance through the comprehensive management of documented activities.
Maturity Level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.