Phacil has access to a multitude of cloud providers and platforms, ensuring that the right solution is deployed for your needs. This decision is based on an in-depth analysis of your business needs and careful selection of a provider to meet those objectives and ensure your project is completed successfully
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At Phacil, our IT Managed Services start with the end-user customer experience (CX). Phacil’s mission-tailored Managed Services deliver performance-based solutions for our customers, from networked services to knowledge and data management to technology adoption and migration. From the first interaction with the Service Desk to perpetual capabilities such as high-availability networking & storage access on a user’s device, we proactively enable a positive IT business environment. Our philosophy produces end-user satisfaction, availability anywhere, and operational confidence while promoting optimized technology capabilities.
There are a staggering amount of technologies in the market. To harness the most advantageous solution suite we couple a highly customizable catalog of services, driven by quantitative performance and management best practices, with our CX strategies. This better aligns technology services to your agency’s mission and business needs. Results include:
- Strategies for our customers such as providing a Single Point of Contact (SPOC) solution for managing communications between their user base and their services drive greater customer satisfaction in getting a resolution to a problem.
- We leverage our ITIL v3 and CMMI for Services best practices to define processes and enable service improvement. Our approach enhances the effective speed in resolution of Incidents, Events, Problems, and Requests across Tiers 0-3 Service Desk operations.
- Enterprise services encompass full service life cycle management including for Service Desk, NOC and Unified Communications, desktop services, and infrastructure computing technologies. Our service offering is adaptable to your capability needs for a consolidated solution that delivers a cost-effective IT environment.
Consider us the IT CXaaS managed services team: customer experience as a service. Our tailored solutions are comprehensive, flexible, and low-risk for your mission support needs.
Delivering Excellence In Cloud Computing & Managed Services:
Phacil’s breadth and depth of experience across cloud services has resulted in improved infrastructures at reduced costs:
Missile Defense Agency
Phacil managed the development and sustainment of MDA’s global web portals, Classified MDA Knowledge Online (CMKO) and the Unclassified MDA Knowledge Online (UMKO). We stood up a new Microsoft SharePoint‐based MDA environment and migrated within 12 months the organization structure and content from the old Oracle portal. This migration exceeded industry standard of 18 months, saved MDA over $5M in labor costs and reduced the portal overhead by 20%. MDA’s CIO stated Phacil’s migrations “set the Gold Standard.” Regarding the CMKO migration, he upped the ante, saying Phacil had “set the Platinum Standard.” In recognition of our success, Phacil won the MDA’s Award for Technical Excellence.
USDA Natural Resources Conservation Service (NRCS)
We decomposed 682 business requirements into 4,800 system requirements and developed 1.725M lines of code in 36 weeks. The entire project was designed, developed, and tested using AWS. The 5,000 test cases that were executed involved 10,500 pages of documentation.
National Science Foundation (NSF)
Phacil provides O&M for NSF’s data center, network, and enterprise services, as well as support for a Hot/Cold Disaster Recovery site. We maintain all infrastructure in support of the 300,000 end‐users of NSF’s externally facing grants management systems. Phacil reduced the data center rack footprint by 50% starting in 2013 and has virtualized more than 70% of the total servers in the environment. Our experienced staff also redesigned the core network infrastructure, modernizing the backbone from 1GB/s to 10GB/s.
U.S. Transportation Command (USTRANSCOM)
We upgraded the Surface Deployment Distribution Command (SDDC)’s 30 aging servers with new servers in a virtualized environment, saving our customer money in support of a critical global network. This included upgrading all servers and network equipment at the alternate site ensuring the SDDC’s mission readiness.