Quality Assurance at Phacil

Quality Assurance at Phacil
ISO 9001:2008 Quality Management System Phacil is committed to Customer Satisfaction at every level of the organization. To ensure that we provide the highest quality services to our customers, we have formalized our Quality Management System (QMS) and have attained ISO 9001:2008 registration (41072-2008-AQ-USA-RvA). We are now embarking on Capability Maturity Model® Integration (CMMI) process improvements for completion in 2009.

ISO 9001 is an internationally recognized standard of a comprehensive quality system, which has been verified by an independent auditing company. It is a “seal of approval” on how Phacil conducts business. It is beneficial to customers, who can have comfort in knowing Phacil is performing services at the highest level and standard, following documented processes which customers may review.

Phacil’s Quality Mission, quite simply, is as follows:

To provide exceptional service to our customers in service of our country. We will accomplish this by providing services that meet, or exceed, the expectations of our customers through our total commitment to continuous improvement.

Quality is something each of us at Phacil does every day; it is part of the Phacil Commitment, it is part of our job, it is something we all take pride in. Phacil always aims to provide superior service delivery – on-time, in-budget, and in-scope of services, with a focused workforce, and customized technical solutions for our customers. In the area of IT service management, we consistently deliver quality results through a strong focus on the effective application of best practices espoused within the ITIL and ISO 20000 standards.

Phacil customers have consistently praised our work and ranked us in the Top 6% in independent quality ranking (Dun & Bradstreet, 2007). In our pursuit to improve our processes by attaining IS0 9001, CMMI and EVM, we aim to rank even higher.

For more information about our Quality Management System or Mission, please contact Dr. John O’Neill at .

Dr. John O’Neill, Quality Assurance Manager
Dr. O'Neill comes to Phacil with both military and private industry experience. With over 20 years managing quality improvement systems, he is an expert on statistics and process control. After his service in the United States Air Force, he worked as a design and reliability engineer, and has since worked in quality management. He has guided Phacil’s ISO 9001:2008 quality management certification and CMMI implementation, and advises and monitors our continuous improvement work on contract performance.

Dr. O’Neill graduated from Canisius College and holds an MBA from the University of Phoenix and a Ph.D. in Business Management from Golden Gate University. He is a part-time professor, teaching Advanced Statistics, Strategic Planning, Management, and Quality and Productivity classes to graduate and undergraduate students.