Quality Assurance at Phacil

Quality Assurance at Phacil
ISO9001:2000 Certified Quality Management System Phacil is committed to Customer Satisfaction at every level of the organization. To ensure that we provide the highest quality services to our customers, we have formalized our Quality Management System (QMS) and have attained ISO9001:2000 registration (41072-2008-AQ-USA-ANAB). We are now embarking on Capability Maturity Model® Integration (CMMI) process improvements for completion in 2009.

ISO9001 is an internationally recognized standard of a comprehensive quality system, which has been verified by an independent auditing company. It is a “seal of approval” on how Phacil conducts business. It is beneficial to customers, who can have comfort in knowing Phacil is performing services at the highest level and standard, following documented processes which customers may review.

Phacil’s Quality Mission, quite simply, is as follows:

To provide exceptional service to our customers in service of our country. We will accomplish this by providing services that meet, or exceed, the expectations of our customers through our total commitment to continuous improvement.

Quality is something each of us at Phacil does every day; it is part of the Phacil Commitment, it is part of our job, it is something we all take pride in. Phacil always aims to provide superior service delivery – on-time, in-budget, and in-scope of services, with a focused workforce, and customized technical solutions for our customers.

Phacil customers have consistently praised our work and ranked us in the Top 6% in independent quality ranking (Dun & Bradstreet, 2007). In our pursuit to improve our processes by attaining IS09001, CMMI and EVM, we aim to rank even higher.

For more information about our Quality Management System or Mission, please contact John O’Neill at joneill@phacil.com.