The Phacil Commitment
Phacil's Quality Mission is to provide exceptional service to our customers in service of our country. We will accomplish this by providing services that meet, or exceed, the expectations of our customers through our total commitment to continuous improvement. The success of the Company is predicated on the following set of guidelines that are to be upheld and maintained by all who work for Phacil, in support of that mission.

The Company’s Commitment to Employees:
Senior Management is available at all times, 24 hours a day / 7 days a week.
Those who consistently “rise to the occasion” will be recognized by the Company.
The Company thrives on employee ideas and insights. Therefore it is of the utmost importance that any idea or observation
    (negative or positive) be discussed with Management.
The Company strives to be the best employer each employee has worked for and consistently looks for ways to improve the working
    environment; we need the help of employees to achieve this goal.
We understand that Phacil’s success starts (or ends) with each and every Employee. We treat Employees as we want
    Employees to treat the Customer and how we want to be treated.

Phacil Employees’ Commitment to the Company:
Commit to a minimum of 40 work hours per week.
Strive to contribute to a positive and professional company atmosphere, and agree not to participate in any actions
    or activities that might disparage the Company or any of its partners and customers.
Strive to “wow” customers through hard work, timely performance, and on-budget delivery.
All customer phone calls are returned by the end of each day; return every email, every day.
100% of focus is on execution. The Company’s survival and ultimate success, rests on Employee commitment
    to execute each and every day.
Do not put off until tomorrow what can be done today.
Do whatever it takes to please our customers.
“Become” the customer. Treat them with the respect that you yourself would want.
Turn bad experiences into positive experiences – solve the problem.

We hope that your interactions with Phacil have been, and will be, a reflection of the above commitment by our senior management and employees. Click here to learn about our Quality Assurance Program.