Phacil, Inc., an award-winning, ISO 9001:2008 registered Government Contractor, announced that its customer satisfaction scores crushed the average Microsoft Certified Partner score in every category in surveys done as part of the Microsoft Customer Satisfaction Survey.

Phacil scored a perfect 100% in the categories of Customer Loyalty Segmentation, Satisfied, Likely to Recommend, and Likely to Repurchase. In the categories of Overall Performance, Ease of Doing Business, Quality of Communications, Quality of Support, Value Received, and Ability to Meet Needs, Phacil scored above 90%, while the average Microsoft Gold Certified Partner scored between 66% to 74%.

“These high customer satisfaction scores are truly a reflection of the principles on which Sascha and I started Phacil,” stated Phacil Co-Founder, Rafael Collado. “We saw there was a void of exceptional, customer focused government contracting companies and saw it as a great opportunity to bring our philosophy of providing excellent customer service to the federal marketplace. We center the company culture on quality and execution.”

Phacil Co-Founder, Sascha Mornell added, “We ask employees when they first come on board to a make a formal commitment to exceptional customer service and to ‘wow’ customers through hard work, timely performance and on-budget delivery. The results of this customer satisfaction survey validate the commitment of Phacil employees for which we are thankful.”

About the Customer Satisfaction Survey
The Customer Satisfaction Index tool is delivered by TNS Global, a third party market research company. Microsoft provides these surveys for its partner network, and participation is required to achieve Microsoft Gold Certified Partner status. TNS surveyed Phacil’s customers on their level of satisfaction with Phacil, and compared our survey results to all other Microsoft partners participating in the survey.

About Phacil, Inc.
Phacil, Inc. (“Phacil”) is an award-winning, ISO 9001:2008 registered Government Contractor. The Company provides diversified services to both the civilian and defense markets, including Information Technology Services, Acquisition Support, Facilities Management Support, Security and Intelligence Services, and Human Resources Support. Phacil has received a number of recognitions, including rankings on Inc. Magazine’s Top 500/5000, Washington Technology’s Top 25 8(a)s/Fast 50, Deloitte’s Technology Fast 50/500, NJBIZ’s Top 24 Technology Companies/50 Fastest Growing Companies and SBA Business of the Year in New Jersey.

Contact Information:
Arleen Yamayoshi
Phacil, Inc.
(415) 901-1600 (phone)
(415) 366-2900 (fax)
http://www.phacil.com