Quality

Quality

What is worth doing at all, is worth doing well

With the nation’s well-being and taxpayer dollars at stake, no customer wants to do business with a contractor that is comfortable being mediocre. Phacil's commitment to high-quality service extends from our fundamental belief that exceptional service to our customers is part of serving our country. We reflect this ethos by providing services that meet, or exceed, the expectations of our customers through our total commitment to continuous improvement.

As a company, and as individuals, Phacil pledges unwavering allegiance to our country and each of our customer agencies' missions. The framework underpinning this pledge is a standardized approach to quality, proven through our documented, audited quality-control methods and industry-leading quality certifications. At Phacil, management works to actively engage employees in the quality and process improvement cycle, empowering them to become agents of change who promote continuous improvement in every effort we undertake. Learn more about our greatest asset on the Careers page.

CMMI_Dev_3

CMMI Maturity Level 3 for Development

Maturity Level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.

CMMI_SVC_2

CMMI Maturity Level 3 for Services
+ Service System Development (SSD)

Maturity level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.

ISO 9001:2015
A Quality Management System (QMS) is established to provide guidance and tools to ensure that products and services consistently meet customer requirements, and that quality is consistently improved. This enables close monitoring and control of the organization’s performance through the comprehensive management of documented activities.

ISO/IEC 20000-1:2011
A Service Management System (SMS) is established to include a set of processes designed to help deliver more effective IT services by providing a methodology and framework to implement and follow. The design, transition, delivery, management, and improvement of services adhere to structured, regularly audited processes.

ISO/IEC 27001:2013
Provides a structured framework and processes for information security through an Information Security Management System (ISMS) to protect the confidentiality, integrity, and availability of corporate assets.